Crisis Management

In this complex world, more and more individuals, institutions and businesses are at risk because of probable crisis situations. Not being adequately prepared can be devastating to people, reputations and overall corporate survival.

This costly issue has been a major focus for IDI. Conflict and crisis - up to and including violence in the workplace - have spurred IDI to make the decision to become more proactive in managing the effects of this problem. Because of IDI's core values and because of an ever growing need in the world, IDI has set a goal "to create a positive impact on society as a whole for building a sense of safety in an increasingly conflicted world ."

IDI consultants and specialists work with businesses and individuals to develop emergency plans, prevent crises, help manage if a crisis does occur and assist in mitigating the negative effects that can follow. Planning and prevention do lead to protection.

Customer groups seek out IDI team members for help in establishing plans, designing programs and building skills for:

• Crisis Prevention
• Crisis Management

In every incident that we commonly refer to as a crisis, prevention should be the first consideration. Prevention is protection! Every individual and certainly all work groups need to become familiar with the issues of crisis, from interpersonal conflict to violent events. Customers ask for support in developing plans and implementing programs for:

• Risk Assessment and Communications
• Effective Internal Response
• Conflict Resolution/Mediation Skills Training
• Policies and Procedures Design
• Environmental Factor Analysis and Redesign

Sometimes it is not possible to prevent a crisis. When this is the case, immediate and proactive responses are required. Every effort should be made to identify and alleviate the negative effects immediately. For this to occur, planning and preparation are essential. IDI can support in diverse ways including:

• Facilitated Conflict Resolution
• Critical Incident Stress Management/Debriefing
• Problem Solving Processes/Root Cause Analysis
• Media, Community and Employee Relations
• Change Management and Retraining